How to Create Proper Support Ticket

If you still have a problem you cannot solve, feel free to create a support case. Please, send the following information:

  • Product information (the exact Graphics Mill version number, 32 or 64-bit edition, license type).
  • System information (versions of your OS, .NET, and IIS).
  • Detailed description of the problem. Describe which symptoms you experience, and what steps you carry out to reproduce the problem, and also include a description of the expected behavior. It also will be very useful if you provide our technical support teem with the error stack trace. For more information on how to get error details see the Using Windows Event Viewer topic.
  • Code snippet or complete sample application so that our support engineers can test and debug it in our testing lab.
  • Any other information that you think can help us, for example, screenshots or testing images.